Frequently Asked Questions (FAQ)
1. What products does Chablique Cosmetics offer?
Chablique Cosmetics offers lip gloss, liquid eyeliner, press-on nails, and 3D vegan mink lashes designed for bold, expressive looks.
2. How long does order processing take?
Orders are typically processed within 1–3 business days (excluding weekends and holidays). Once your order ships, you will receive a confirmation email with tracking information.
3. How long does shipping take?
Delivery times vary depending on your location and selected shipping method. Most U.S. orders arrive within 5–8 business days after shipment.
4. Do you offer international shipping?
At this time, we only ship within the United States.
5. Can I return or exchange my order?
Due to the nature of our products, we do not accept returns on opened or used items. If you experience an issue with your order, please contact us at contact.chabliquecosmetics@gmail.com, and we will review your request.
6. Can I cancel or change my order?
Orders are processed quickly, so changes or cancellations are not guaranteed. Please contact us as soon as possible at contact.chabliquecosmetics@gmail.com.
7. Are your lashes reusable?
Yes, our 3D vegan mink lashes can be reused multiple times with proper care and handling.
8. How do I apply press-on nails?
Clean and prep your natural nails, select the correct sizes, and apply using either adhesive tabs or nail glue. Press firmly to secure. Detailed instructions are included with your set.
9. How do I remove press-on nails safely?
Soak your nails in warm, soapy water for 10–15 minutes to loosen the adhesive. Gently lift the nails and do not force removal. Additional oil can help ease the process.
10. Are your products safe to use?
Our products are intended for external use only and should be used as directed. If irritation occurs, discontinue use immediately and consult a professional if needed.
11. What should I do if I receive a damaged or incorrect item?
Please contact us at contact.chabliquecosmetics@gmail.com within 7 days of delivery with your order number and details of the issue, and we will assist you.
12. Do you have a customer service phone number?
At this time, customer support is handled via email to ensure all inquiries are properly tracked and resolved.
13. How can I stay updated on new products and launches?
You can sign up for our email list on our website to receive updates on new releases, restocks, and upcoming launches.
14. Where is Chablique Cosmetics located?
Chablique Cosmetics is based in Chicago, Illinois, United States.
15. Who can I contact for additional questions?
For any additional inquiries, please reach out to us at contact.chabliquecosmetics@gmail.com.
Couldn't find your answer?
We’re here to help. If you have any additional questions, feel free to contact us at contact.chabliquecosmetics@gmail.com and we’ll get back to you as soon as possible.